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A password account stays inactive until the confirmation email is opened. Sign-in with Google or Apple uses the email that provider shares. If confirmation never arrives, or the password is refused, include the email address on the account.

A scan keeps the merchant, date, total, and category from the photo. You can change those fields while the receipt still needs review. A failed read does not count against the monthly allowance. Say which receipt you mean, and what you expected the merchant, date, total, or category to be.

How a photo becomes a receipt is described on the receipt scanning page.

Free is $0 for 30 successful scans a month. Pro is $3 a month. Teams is $5 a person each month, with a five-person minimum. Card numbers stay with Stripe. For a charge, a plan change, or a seat count, include the workspace name and the email on the account.

The plans are compared on the pricing page.

An invitation goes to the address the owner enters, and the person joins only after they accept it. The owner can see every receipt, trip, and meeting note. Other members see only what they submitted. Seat quantity cannot drop below five, or below the number of people who have already joined.

The workspace name, the email on the account, and what you expected to happen. For a receipt, add the merchant and the date. For mileage or minutes, add the date you entered. We reply to support@expensyai.com.